Complaints Process

We hope that you’re pleased with any purchase you’ve made or service you’ve received from Selle Italia. However, if there’s something you’re not happy with, ensure you get in touch with the Selle Italia Customer Services team so that we can try to put matters right.

COMPLAINT HANDLING AND DISPUTE RESOLUTION PROCESS

Contact us straight away.

In the first instance, call or email the COUNTRY Selle Italia Customer Services team as soon as possible.

If you call us, we’ll try to sort out your complaint while you’re on the phone. If this isn’t possible, the advisor will agree a course of action with you.

Tel: +1 888.90. 58243

Email us on:  selleitalia@luciditybizdev.com

BY POST

Lucidity Business Development

3132 Tiger Run Court, Suite G101, Carlsbad CA, 292010

ESCALATING THE COMPLAINT

If after contacting us you feel we still haven’t resolved your complaint satisfactorily, please email or write to our Head of Customer Service:

Head of Selle Italia Customer Services
Lucidity Business Development

3132 Tiger Run Court, Suite G101, Carlsbad CA, 292010

Email Address: selleitalia@luciditybizdev.com

Selle Italia

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